Terms of Service — Tribozio

1. Who we are

tribozio.com ("the Site", "the Services") is operated by Advox S.a.s. di Liccione Raffaela e C., Via Ravetto 11, 10040 Caselette (Torino), Italy, VAT no. IT11565790018 ("we", "us"). Contact: info@tribozio.com.

By creating an account or purchasing credits you accept these Terms. If you are using the Site on behalf of a company, you confirm you are authorised to bind that company.

2. What the Services are

The Site offers automated marketing-intelligence tools (for example brand, traffic, keyword and advertising analyses). Each tool takes an input you provide — such as a brand name or a website address — and returns a report generated automatically from third-party data sources and AI models.

The reports contain estimates. We do not guarantee that any figure is accurate, complete or up to date, and the reports are not professional, financial or legal advice. You are responsible for how you use them.

Tribozio is not affiliated with or endorsed by Google, Meta or TikTok.

3. Your account

You need an account to run a search. Browsing the Site is free.
An account requires a valid, permanent email address. Temporary or disposable addresses are not accepted.
One account per person or company. We may suspend duplicate accounts created to obtain free credits more than once.
You are responsible for keeping access to your email address secure: anyone who can read your email can sign in to your account.
You must be at least 18 years old to create an account.

4. Credits

The Services are paid with Tribozio Credits ("TC"). Every search has a price in TC, shown on the service page before you run it. Prices are shown in TC only.
Free welcome credits: every new account receives 50 TC, valid for 3 days from activation. If you top up any amount within those 3 days, your remaining free credits become permanent; otherwise they expire. Free credits have no cash value and cannot be refunded.
Top-ups: credits are purchased in whole-euro amounts from €20 to €500, VAT included. €1 = 20 TC, with a bonus of 2.5% from €21, 5% from €50 and 10% from €100 (rounded up to the nearest credit). The exact number of credits is shown before payment. For larger amounts, contact info@tribozio.com.
Purchased credits never expire.
We may change the price of any service, the euro-to-credit rate and the bonus tiers at any time. Changes apply only to searches started and top-ups made after the change; credits already in your account keep their value.
The price charged for a search is the price displayed when you start it. A search is charged only when it completes successfully; if a search fails on our side, no credits are deducted.
Credits are personal to your account and cannot be transferred, exchanged for cash or used on other websites. Bonus and promotional credits have no cash value.

5. Payments, VAT and invoices

Payments are processed by Stripe. For your purchase, Stripe acts as merchant of record: Stripe collects the payment, calculates and remits any applicable VAT or sales tax, and issues your receipt or invoice. We never see or store your card details.
Prices are shown in euro, VAT included. The VAT rate depends on your country.
If you buy for a business, enter your VAT number at checkout. EU businesses with a valid VAT number are not charged VAT (reverse charge) and receive an invoice with their company details; businesses outside the EU are not charged EU VAT. Freelancers with a VAT number qualify too.
You will receive a receipt or invoice by email from Stripe after each top-up.

6. Refunds and right of withdrawal

Unused top-ups: if you have not spent any of the credits from a top-up, you can ask for a full refund within 14 days of purchase by emailing info@tribozio.com. The refund is made to the original payment method.
Partly used top-ups: once you run a search using credits from a top-up, that top-up is considered used and is no longer refundable, because the service has been delivered. By running a search you expressly request immediate delivery and acknowledge that you lose the right of withdrawal for the credits consumed.
Failed searches are never charged; if you believe you were charged for a search that did not deliver a result, write to us and we will restore the credits.
When a refund is issued, the corresponding credits are removed from your account.
Free and bonus credits are never refundable.

7. Acceptable use

You agree not to:

use the Services to collect data about individuals or for any unlawful purpose;
run automated scripts, bots or bulk queries against the Site;
resell the reports or the Services as your own product without our written permission (using a report in your own work for a client is fine);
attempt to bypass credit accounting, security measures or usage limits;
create multiple accounts to obtain welcome credits repeatedly.

We may suspend or close accounts that breach these rules. Credits purchased on a closed account are refunded pro rata unless the closure is due to fraud or abuse.

8. Our data sources and intellectual property

The reports are produced from data licensed from third parties and from public sources. We do not disclose which providers we use. The reports are yours to use for your own or your clients' purposes; the Site, its design, code and the way its tools are built remain our property.

9. Availability and liability

We aim to keep the Site available at all times but do not guarantee uninterrupted service. Third-party data sources may become unavailable or change without notice.
To the extent permitted by law, our liability towards you for any claim related to the Services is limited to the amount you paid for credits in the 12 months before the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law, including consumers' statutory rights.

10. Closing your account

You can close your account at any time by emailing info@tribozio.com. Unused purchased credits at closure are refunded on request within the limits of section 6; free and bonus credits are lost. We may close inactive accounts after 12 months without sign-in, as described in our Privacy Policy.

11. Changes to these Terms

We may update these Terms. The date at the top shows the current version. Material changes will be announced by email to registered users at least 15 days before they take effect. Continued use of the Site after that date means you accept the new Terms.

12. Governing law

These Terms are governed by Italian law. Disputes are subject to the courts of Turin, Italy, except where mandatory consumer-protection rules give you the right to bring proceedings in your own country. EU consumers may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13. Privacy

How we handle your personal data is described in our Privacy Policy.

Terms of Service — tribozio.com